01Who we are
This Privacy Policy explains how SIA "AAgafLV", registration No. 40203677612, legal address: 18. novembra iela 38, Vecstropi, Naujenes pagasts, Augšdaugavas novads, LV-5413, Latvia ("AAgafLV", "we", "us") collects and processes your personal data when you use the website voltiq.example ("the Site") and buy our products.
We are the data controller within the meaning of Regulation (EU) 2016/679 (GDPR). You can reach us at mail@mail.com for any privacy matter.
02What data we collect
Depending on how you interact with the Site, we may process:
- Identity & contact data — name, e-mail address, phone number, delivery address;
- Order data — products purchased, order value, delivery and payment status;
- Payment data — processed by our payment providers; we never store full card numbers;
- Communication data — messages you send via the contact form or e-mail;
- Technical data — IP address, browser type, device, pages visited, collected via cookies (see our Cookies Policy).
03Why we process it
We process personal data on the following legal bases (Art. 6 GDPR):
- Performance of a contract — to accept, process, deliver and invoice your orders and handle warranty claims;
- Legal obligation — accounting and tax record-keeping required by Latvian law;
- Legitimate interest — securing the Site, preventing fraud, improving our catalogue;
- Consent — optional analytics cookies and marketing e-mails; you may withdraw consent at any time.
04Who we share data with
We share data only where necessary to run the store: courier and postal companies (delivery), payment service providers (payment processing), IT and hosting providers, accountants and, where required, public authorities. All processors act under data-processing agreements.
We do not sell your personal data. Data is processed within the EU/EEA; if a provider transfers data outside the EEA, we ensure appropriate safeguards (e.g. Standard Contractual Clauses).
05How long we keep it
Order and invoice data is kept for the period required by Latvian accounting law (generally 5 years). Contact-form correspondence is kept up to 2 years after the enquiry is resolved. Cookie lifetimes are listed in the Cookies Policy.
06Your rights
Under the GDPR you have the right to access, rectify and erase your data, restrict or object to processing, data portability, and to withdraw consent at any time without affecting prior processing.
To exercise any right, e-mail mail@mail.com. You also have the right to lodge a complaint with the Latvian Data State Inspectorate (Datu valsts inspekcija, www.dvi.gov.lv).
07Security
We apply appropriate technical and organisational measures: encrypted connections (TLS), access controls, minimisation of stored data and regular reviews of our providers. No method of transmission is 100% secure, but we work to protect your data proportionately to the risk.
08Changes to this policy
We may update this Privacy Policy from time to time. The current version is always published on this page with the "last updated" date above. Material changes will be highlighted on the Site.